Troubleshooting

Fix common problems with sign-in, payments, uploads, and live sessions.

Search troubleshooting

Sign-in and account issues

Codes, connections, and profile problems.

I didn't receive my verification code

Fix missing sign-in and verification codes.

2 min

My social account didn't connect

Fix "Connection not completed" when linking Instagram and others.

2 min

Failed charges, payouts, and holds.

My payment failed

Common reasons a card is declined and how to fix it.

2 min

My payout failed or is on hold

Fix bank issues and missing tax or identity details.

2 min

Search, uploads, moderation, and lives.

My project is stuck in pending moderation

What to do if your project hasn't been published yet.

2 min

Search shows no results

Tips for finding projects, creators, and lives.

2 min