Dispute logged hours

When to open a dispute, what happens to the contract, and how it is resolved.

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3 min read

If you disagree with logged hours and can't resolve it with the creator, you can open a dispute.

Before you dispute

Message the creator first. Many questions about hours are resolved quickly in chat.

Open a dispute

  1. Open the week you are reviewing.

  2. Choose to dispute the logged hours.

  3. Explain the reason under Motive and submit.

Dispute Logged Hours sheet explaining that disputing pauses the contract until resolved

What happens next

ReUp reviews the details, and both of you can add messages and evidence by the date in the email. The decision is shared by email and can include a full or partial refund.

Disputes pause the contract

Disputing hours pauses the contract until the issue is resolved. Always try to talk with the other party before opening a dispute.