When buyers and creators can't resolve an issue together, ReUp reviews the case.
When a dispute opens
ReUp pauses the contract while we review. Both parties get an email with a case number and a deadline to add messages and evidence.
The review
Share clear details, files, and chat history. The ReUp team reviews the contract terms and the work delivered.
Outcomes
The decision is shared by email. Outcomes can include releasing payment, a partial refund, or a full refund.